IT Support Technician/ Cyber Security Technician

A Skill Bootcamp for IT Support Technicians/Cyber Security Technician is a focused and intensive training programme designed to equip participants with the essential skills and knowledge required for a career in IT support. These Skill Bootcamps are often immersive, hands-on, and aim to provide practical experience in addition to theoretical understanding. Below are some typical course details and benefits associated with IT Support Technician/Cyber Security Technician Skills Bootcamps:

Who is this course for?

• Anyone aged 19 or above.

• Living in UK, has the right to work in the UK and meets residency requirements

• Is unemployed, self-employed, working part-time.

• Are you looking to boost your business presence, have a passion for upskilling in digital skills, or want to move into an apprenticeship or job in digital fields?

Course Details

Fundamentals of IT - Overview of Computer Hardware and Software, Introduction to Operating Systems (Windows, Linux, macOS), Basic Networking Concepts and Protocols

**Troubleshooting and Problem Solving -**Methods for Identifying and Resolving Common IT Issues, Diagnostic Tools and Techniques, Problem-Solving Strategies for Hardware and Software-Related Problems

Customer Service Skills -Effective Communication with End-Users, Managing Customer Expectations**,** Dealing with Difficult Situations and Providing Excellent Customer Service

Networking Basics -TCP/IP Fundamentals, IP Addressing and Subnetting**,** Network Troubleshooting and Configuration

**Operating Systems -**Installation, Configuration, and Maintenance of Operating Systems, User Account Management, File System Management

Security Awareness -Basic Cyber security Concepts, Best Practices for Securing Systems and Data**,** Recognizing and Addressing Security Threats

Hardware Essentials -Understanding Computer Components, Hardware Troubleshooting and Maintenance**,** Peripheral Device Management

Software Applications and Tools -Common Software Applications Used in IT Support, Remote Support Tools**,** Software Installation and Updates

Cyber security Technician Specialisation -Network Security Fundamentals, Cyber security Tools and Technologies**,** Ethical Hacking and Penetration Testing Basics**,** Regulatory Compliance and Standards

Career Development -Resume Building and Interview Skills, Job Search Strategies**,** Professional Development Resources

Benefits

Quick Skill Acquisition- Skill Bootcamps are designed to provide a concentrated and focused learning experience, allowing participants to acquire skills rapidly.

Hands-On Experience-Practical, real-world scenarios and hands-on labs are often incorporated to enhance learning through application.

Industry-Relevant Curriculum -Courses are tailored to meet the current demands of the IT support industry, ensuring that participants learn relevant and up-to-date skills.

Networking Opportunities - Participants may have the chance to connect with tutors and fellow learners, creating a valuable professional network.

Career Transition Support - Skill boot camps offer assistance with job interview, CV drafting and building, and interview preparation to help participants transition into the workforce.

Intensive Training Schedule – Skill Boot camps often have a condensed schedule, making them suitable for individuals who want to enter the workforce quickly.

Before enrolling in a skills boot camp, it's essential to research and choose a reputable program that aligns with your career goals and offers a curriculum that meets industry standards.

Industry-Relevant Certifications

Upon completion of your training program, which includes fulfilling all assignments and assessments, you will be awarded a Level 3 Certificate in ICT Systems and Principles. Furthermore, we offer additional training to help you obtain relevant certifications such as CompTIA A+. You will have the opportunity to practice with support from the college, and once you are adequately prepared for the exam, we will provide you with a voucher to cover the exam fees.