Employer Solutions
Digital Support Technician - Level 3 Apprenticeship
Build essential IT support capabilities with Digital Support Technicians who maximise technology productivity. Reduce downtime, improve user satisfaction, and enable digital transformation while developing versatile technical skills.
Empower Your Digital Workforce
Our Digital Support Technician Level 3 apprenticeship helps you build robust IT support capabilities, ensuring your workforce stays productive while reducing technology-related disruptions and costs.
What Your Digital Support Technician Will Deliver
Support Excellence:
- First-line resolution for technical issues
- User account and access management
- Hardware setup and maintenance
- Software installation and updates
- Digital skills training for staff
- IT documentation and knowledge base
Business Impact:
- 65% reduction in technology downtime
- 40% improvement in ticket resolution times
- 30% decrease in external support costs
- 80% user satisfaction improvement
- Faster onboarding for new employees
- Smoother digital transformation adoption
Measurable Support Benefits
Efficiency Gains:
- Average resolution time: 50% faster
- First-contact resolution: 70% of issues
- User productivity increase: 25%
- Support cost reduction: £15,000-£30,000 annually
Strategic Value:
- Improved technology adoption rates
- Better IT asset utilisation
- Enhanced security compliance
- Reduced shadow IT risks
Progressive Skills Development
Months 1-4: Support Foundations
- Service desk fundamentals
- Troubleshooting methodologies
- Communication skills
- IT systems basics
Months 5-8: Technical Advancement
- Advanced troubleshooting
- System administration
- Network fundamentals
- Security awareness
Months 9-18: Service Excellence
- Process improvement
- User training design
- Documentation standards
- Team collaboration
Ideal for Growing Businesses
Common Scenarios:
- Rapid workforce expansion
- Digital transformation projects
- Remote working support needs
- Technology standardisation
Business Types:
- Professional services
- Creative agencies
- Growing SMEs
- Multi-site operations
Comprehensive Training Structure
Workplace Learning:
- Live support ticket handling
- Real user interactions
- System maintenance tasks
- Project participation
Structured Education:
- Technical certifications
- Best practice workshops
- Tool-specific training
- Soft skills development
Success Metrics
Technical Performance:
- Ticket resolution rates
- User satisfaction scores
- System uptime contributions
- Knowledge base quality
Business Integration:
- Process improvements made
- Training sessions delivered
- Cost savings achieved
- Innovation suggestions
Real Business Success
"Our Digital Support Technician apprentice transformed our IT support. Response times dropped by 60%, and employee satisfaction with IT increased dramatically." - Mark Davies, Operations Director, Marketing Agency
"Having dedicated support has been game-changing. We've reduced IT issues by 70% and saved over £25,000 in external support costs." - Lisa Chang, CEO, Professional Services Firm
Build Your Support Foundation
Our employer services team helps you:
- Support Audit: Assess current IT support gaps
- Role Design: Define support requirements
- Talent Selection: Find service-minded technicians
- Performance Tracking: Monitor support metrics
Government Funding
Up to 100% of training costs covered
Skilled Workforce
Train employees to your standards
Business Growth
Improved productivity and retention
Cost Effective
Lower recruitment and training costs
Duration
12-15 months
Level
Level 3
Sector
Technology
Training Structure
Off-the-job training provided
Start Dates
Flexible starts available
Government Funding Available
Reduce training costs with government support for this apprenticeship
Maximum Funding Available
£9,000
Per apprentice
Training Costs Covered
Up to 100%
For eligible employers
Key Funding Benefits
100% funding for 16-21s
Full training costs covered
Additional incentive
£1,000 for hiring 16-18 year olds
Business support included
Account management & mentoring
Up to 100% funding for most employers
Up to a 5% employer contribution
Off-the-job training: 370 hours minimum (20% of working hours)
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